Chennai Metro Rail launches WhatsApp e-tickets from May 17
Chennai Metro commuters will be able to get their tickets via WhatsApp from Wednesday 17 May. Two months after the launch of National Common Mobility Cards (NCMC), Chennai Metro Rail Limited (CMRL) will start issuing his WhatsApp-based e-tickets. WhatsApp numbers will be displayed at stations so commuters can send messages, CMRL officials said.
It then starts generating options for departure and destination stations, and eventually guides the commuter to payment options. There are multiple payment options, including debit cards, credit cards, and Google Pay, according to people familiar with the matter. When the subway first opened, tokens and IC cards were the main ticket types.
Commuters initially used tokens to travel, but with the rise of ride-hailing services, the majority have switched to smart cards. For example, of the 66.85 million commuters in April, 350,000 purchased tokens and 39.8 million used smart cards. It should also be noted that CMRL also recently introduced a QR code ticketing system, with 23.3 million passengers using this option last month.
“Apart from QR code tickets, these WhatsApp-based e-tickets are mainly useful for one-time travelers or those who want to take a train or plane, as they don’t have to stand in line to buy a ticket. Ordinary commuters who don’t have time to top up their cards can buy WhatsApp tickets instantly and ride,” the official added.
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